{"id":167,"date":"2009-12-23T19:19:47","date_gmt":"2009-12-23T18:19:47","guid":{"rendered":"http:\/\/lendl.priv.at\/blog\/?p=167"},"modified":"2026-01-26T12:15:37","modified_gmt":"2026-01-26T11:15:37","slug":"dear-ups","status":"publish","type":"post","link":"https:\/\/lendl.priv.at\/blog\/2009\/12\/23\/dear-ups\/","title":{"rendered":"Dear UPS"},"content":{"rendered":"

Disks in two of our servers failed last week. One was covered by warranty, the other by a HP Care Pack (Next Business Day). In both cases, I reported the failure last Friday and replacement disks were promptly dispatched by the distributor and HP, respectively.<\/p>\n

As of Wednesday evening, they have not arrived.<\/p>\n

Yes, we’re in the last frenzy of the Christmas shopping rush, but what UPS is reporting on their tracking webpage is simply an outrage.<\/p>\n

On monday morning, their tracking page reported the packet as <\/p>\n

VIENNA, AT \t21.12.2009  \t8:10  \tIMPORTSCAN <\/pre>\n
and “on track to delivery today”.<\/p>\n
No delivery attempt was made on Monday.<\/p>\n
Tuesday’s action reads<\/p>\n
VIENNA, AT  \t22\/12\/2009  \t17:56  \tTHE RECEIVER IS ON A HOLIDAY. \n           DELIVERY WILL BE ATTEMPTED WHEN THE RECEIVER RETURNS <\/pre>\n
I was not<\/strong> on vacation. Co-workers were in the office until 18:30. No delivery attempts were noticed.<\/p>\n
Wednesday’s UPS log shows:<\/p>\n
VIENNA, AT  \t23\/12\/2009  \t17:08  \tTHE RECEIVER IS ON VACATION. \n           DELIVERY WILL BE ATTEMPTED WHEN THE RECEIVER RETURNS\n\t23\/12\/2009 \t5:19 \tOUT FOR DELIVERY\n\t23\/12\/2009 \t2:00 \tIMPORT SCAN  <\/pre>\n
Today I was on vacation, but dropped by at the office around 17:00 and there were three collegues present. No UPS delivery guy, though.<\/p>\n
So, this looks like someone is simply making things up to cover up that they could not keep their SLA.<\/p>\n
A disgrace.<\/p>\n
At this point I have to add that our local Federal Post office has improved their customer service noticeably. Whereas I used to leave the Treustraße office angered by their slowness, the last three times they were actually helpful and tried to avoid unnecessary waiting times.<\/p>\n
Update:<\/strong><\/p>\n
After a complaint by phone to UPS the disks finally made it to our office on December 30th.<\/p>\n
\"\"<\/a><\/p>\n
The only working day where the office really wasn’t manned was December 24th. The rest of the entries were simply pulled out of the a** of an overloaded delivery guy.<\/p>\n","protected":false},"excerpt":{"rendered":"
Disks in two of our servers failed last week. One was covered by warranty, the other by a HP Care Pack (Next Business Day). In both cases, I reported the failure last Friday and replacement disks were promptly dispatched by the distributor and HP, respectively. As of Wednesday evening, they have not arrived. Yes, we’re […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-167","post","type-post","status-publish","format-standard","hentry","category-pet-peeves"],"_links":{"self":[{"href":"https:\/\/lendl.priv.at\/blog\/wp-json\/wp\/v2\/posts\/167","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lendl.priv.at\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lendl.priv.at\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lendl.priv.at\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lendl.priv.at\/blog\/wp-json\/wp\/v2\/comments?post=167"}],"version-history":[{"count":1,"href":"https:\/\/lendl.priv.at\/blog\/wp-json\/wp\/v2\/posts\/167\/revisions"}],"predecessor-version":[{"id":956,"href":"https:\/\/lendl.priv.at\/blog\/wp-json\/wp\/v2\/posts\/167\/revisions\/956"}],"wp:attachment":[{"href":"https:\/\/lendl.priv.at\/blog\/wp-json\/wp\/v2\/media?parent=167"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lendl.priv.at\/blog\/wp-json\/wp\/v2\/categories?post=167"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lendl.priv.at\/blog\/wp-json\/wp\/v2\/tags?post=167"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}